JOEL REIGOTA ATELIER TERMS OF USE
If you use our website or purchase any product, we consider you are aware of this page, and we thank you for taking the time to read our Terms of Use.
1. INTRODUCTION
This page establishes the conditions that determine the use of this website and the purchase of any product on it. We ask that you carefully read the conditions, our cookies policy, and our privacy policy before using this website.
When using this website or placing an order through it, the customer is aware that he must comply with these conditions and our privacy policies. Therefore, if you do not agree with all conditions and privacy policies, you should not use this website.
These conditions can be changed, it is your responsibility to read them periodically since the conditions in force at the time of using the website or entering into the contract (as defined below) are those that will apply.
If you have any questions regarding the conditions or privacy policies, you can contact us through our contact form. The Contract may be formalized, at your choice, in the language in which the Terms of Use are available on this website.
2. OUR DATA
This web page JOEL REIGOTA ATELIER is executed under the designation "Joel Fernandes Reigota", a sole proprietorship, at Rua Central 26 Gafanha da Boavista 3830-004 Ílhavo/Aveiro - Portugal, registered as a Portuguese National Brand Nr 602951, with NIF 193 944 405 and electronic email joelreigota.atelier@hotmail.com.
3. YOUR DATA AND YOUR VISITS TO THIS WEBSITE.
The information or data provided by the customer will be treated in accordance with the provisions of the Privacy Policy.
By using this website, the customer is consenting to the processing of said information and data and declares that all information or data that he provides to us is true and corresponds to reality.
4. USAGE OF OUR WEBSITE
By using our website and/or placing orders through it, the customer undertakes to:
4.1. Use this website only to make legally valid inquiries or orders.
4.2. Do not place any false or fraudulent orders. If we can consider that an order of this nature has been placed, we will have the authorization to cancel it and inform the competent authorities.
4.3. Provide us with your email address, postal address, and/or other contact details, in a true and accurate manner. You also consent to the use of the information provided to contact the customer (if necessary, consult our Privacy Policy).
If you do not provide us with all the necessary information, we will not be able to proceed with your order. When placing an order through this website, you declare that you are over 18 and have the legal capacity to enter into contracts.
5. AVAILABILITY OF THE SERVICE
The articles presented on this website are available for worldwide shipping. If for any reason this website isn't available, we must not be held responsible. as we are operating under an external e-commerce platform.
6. CONTRACT CELEBRATION
To place an order, you must follow the online purchase procedure and click on "CHECKOUT", and you must first read and accept these Purchase Conditions. By doing so, it is entering into a purchase and sale agreement with us. You will receive subsequently, an email acknowledging receipt of your order (the "ORDER CONFIRMATION"). You will also receive an email, in which we will confirm that the order has been shipped (the “SHIPPING CONFIRMATION"). Details of your order will appear on the "SHIPPING CONFIRMATION" email.
7. PRODUCT AVAILABILITY
All product orders will be subject to product availability. So, if any difficulty in supplying products occurs or if there are no items in stock, we will inform you immediately of the outage, and refund you within 30 days.
8. DELIVERY AND SHIPPING
Regarding the availability of products, and unless those extraordinary circumstances occur, we will try to ship your order in 1-2 business days after payment confirmation and the estimated time delivery depends on which country you live in. It can take from 6 to 22 business days. We will keep you informed. However, delivery delays can occur for any of the following reasons:
• specialized articles;
• unforeseen circumstances;
• problems in the delivery zone;
• weather problems;
• covid-19 pandemic situation;
If we are unable to meet the delivery date for reasons far from our responsibility, we will inform you of this circumstance giving you the option to set a new delivery date. In any case, we do not deliver on Saturdays or Sundays. According to these conditions, the “delivery” must have been carried out or the order “delivered” when the customer or a third party indicated by you is physically in possession of the products, which will become evident by signing the order receipt at the specified delivery address.
Shipping Fee is calculated at the checkout page.
9. DELAY ON DELIVERY
All our orders are shipped with a registry number wich allows our customers to track their orders via CTT Website or UPS (orders will be sent in one of those carriers).
In any case, if your order is taking longer than expected you can contact the carrier with the registry/tracking number in order to confirm the delivery date.
10. PRICE AND PAYMENT
The price of each product will be the one that is stipulated, at every moment, on our website, except in case of evident error. Although we try to ensure that all prices on the page are correct, errors may occur. If we detect an error in the price of any of the products that the customer has ordered, we will inform you as soon as possible. If we can't get in contact with the customer, the order will be canceled and you will be refunded. We will not be obliged to supply you with any product at the incorrect lower price (even if we have Shipping Confirmation) if the error in the price is obvious and unambiguous and if it could have been reasonably recognized by the customer as an incorrect price. The prices on this website include VAT and Shipping Fee.
Prices can be changed at any time, but the possible changes will not affect orders for which we have already shipped Order Confirmation. Once you have made your purchases, all the items you want to buy have been added to your cart and the following steps will be the completion of the order and payment.
You can pay with Multibanco, Visa, Mastercard, and PayPal. Your card will be charged as soon as your order to leave our warehouses or immediately if you used Paypal or MB Way.
11. CANCEL/EXCHANGE/RETURN POLICY
Unfortunately, we are not able to make any changes to an order or cancel it once it has been placed. However, we are happy to assist you with returning an order once you receive it. Email us.
At this time, we do not accept exchanges.
All orders must be returned within 15 days of purchase for a full refund. Returned items must be in the exact same condition as they were received: unworn, with original tags and boxes/dustbags/any other component that came in the box. Otherwise, we won't proceed with a refund.
It is your responsibility to send back your order from any carrier since its also your responsibility if any damage happens to the products inside the package. First, you must send an email to shop@joelreigota.com telling you want to return a purchase and we will email you the next steps.
Note that all the shipping fees from the return/refund process are out of our responsibility.
Items bought with any kind of sale or promotion at the time of purchase are not eligible for return.
Refunds will be processed in the same payment method and would take an amount of approximately 15 days to be processed after we received the package and confirmed if it's in perfect condition.
12. INTELLECTUAL PROPERTY
The customer acknowledges and consents that all copyrighted, trademarked, and another kind of intellectual property on the materials or content that are provided as part of the website are, at any time, ours or who granted us the license for their use. Customers may only use this material in the manner expressly authorized by us or by who granted us the license to use it. This does not prevent you from using this website as necessary, to copy your tracking number or share any product online properly linked to the respective web page.
13. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You should not misuse this website by intentionally introducing viruses, Trojan horses, logic bombs, or any other technologically harmful material. You should not obtain unauthorized access to this web page, the server on which this page is located, or any server, computer or database related to our website.
14. CONNECTIONS FROM OUR WEBSITE
If our website contains links to other pages and materials from third parties, these links are provided for information purposes only, without any control over the contents of those pages or materials. Accordingly, we will not accept any liability for damage/loss/misinformation due to their use.
15. WRITTEN COMMUNICATION
Applicable law requires that some of the information or notifications we send must be written. By using this website, the customer accepts that most notifications with us are electronic. We will contact the customer by email or provide information in the same way. For contractual purposes, the customer agrees to use these means of electronic communication and recognizes that all contracts, notifications, information, and others are sent electronically, satisfying the legal requirement that such notifications be written by emails. This condition will not affect the rights recognized by law.
16. NOTIFICATIONS
Notifications from customers should preferably be sent through our form contact. We will send you e-mail notifications to the e-mail provided when you made your order. In order to prove that the notification/e-mail was made and sent, it will be sufficient to see the sent email on the mailbox and that the same was sent to the email address specified by the recipient.
17. TRANSFER OF RIGHTS AND OBLIGATIONS
The contract commitment is valid for you and us, as well as our respective successors, people who have benefited from transfers made by us and heirs. You cannot transmit, resign, embargo, or in no other way transfer a contract or any of the rights or obligations derived therefrom without obtaining our prior written consent. We may transfer, waive, terminate, sub-contract, or otherwise transfer a contract or any of the rights or obligations arising therefrom, at any time throughout the term of the contract. All other transmissions from our contractual position, rights, or obligations under this contract will also be subject to prior consent. In order to avoid any doubts, such transfers, assignments, embargoes or other transfers should not affect the rights you, as applicable, hold as a consumer recognized by law or that cancel, reduce or limit in any way the express warranties and tacit that we may have given you.
18. FORCE MAJEURE REASONS
We will not be responsible for any failure or delay in any of the obligations we have assumed under a Contract whose cause is due to events that are outside of our control (Force Majeure). The concept of Force Majeure must include any act, event, failure to exercise, omission, or accident that is beyond our control, including, but not limited to, the following:
- A general strike, or other forms of protest that significantly affect the country.
- Public order disturbances, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, landslide, epidemic, pandemic, or any other natural disaster.
- Inability to use trains, boats, aircraft, motor transport or other means of transport - public or private.
- Inability to use public or private telecommunications systems.
Our obligations under the Contracts will be deemed to be suspended for the period where Force Majeure occurs and we will benefit from an extension of the deadline for fulfilling such obligations, for a period of time equal to the duration of the Force Majeure Reasons. We will use all reasonable means to stop the Force Majeure Reasons or to find a solution that allows us to fulfill our obligations under the Contract, despite the Force Majeure reasons.
19. COMMENTS AND SUGGESTIONS
Your comments and suggestions are always welcome. We ask you to send your comments and suggestions through our contact form on the contact page.
If you use our website or purchase any product, we consider you are aware of this page, and we thank you for taking the time to read our Terms of Use.
